Chromebook Ticketing Process Guide

1. Ticket Submission and Description

• System: Use the Zendesk ticketing system for all repair requests.
• Description: Provide a brief, 1-2 word description of the issue (e.g., "Cracked Screen," "Won't Charge").

2. Device Identification

• Required ID: Always include the device's Asset Tag.
• Alternative: If the Asset Tag is missing or unreadable, provide the Serial Number instead.

Why these steps matter:

Including the correct device ID and a concise description allows us to quickly pinpoint the exact device, maintain accurate repair history, enables any technician to understand the need immediately, and helps generate accurate supply quotes.